FAQs: Hilti cordless

Nuron is the latest addition to the Hilti cordless portfolio. It provides you with a single high-performing battery platform for all your Hilti cordless tools. With Nuron, you can reduce the complexity of your business because you can carry out all your applications – from screwdriving to concrete cutting – using the same set of high-performing interchangeable 22V Nuron batteries. And because the platform is connected, you also get access to a range of data-driven services designed to simplify equipment management. 

Nuron tools generate data which is then stored on the attached battery. When the battery is charged, the data is transmitted securely via cellular networks to the cloud. There is no interruption to your workflows because no special setup, configuration or other action is required. The data from Nuron can provide you with proactive services that help reduce downtime (such as battery replacement alerts). The data also gives transparency on tool location and usage and provides you with actionable insights to help you make more informed decisions about your tool park. These data-driven services are available using the ON!Track platform which is available via app and web.

All Nuron customers have access to the platform's onboard battery diagnostics and tool management features via the ON!Track mobile app. You can use the app to scan tools and batteries, access videos and instructions, find related products (like accessories) or easily submit repair orders. When a battery is no longer performing at optimal levels, you can also perform a quick and easy exchange directly from the app. If you are a Hilti Fleet Management and ON!Track tool park management customer, you’ll also benefit from a growing portfolio of premium data-driven services and software. All chargers delivered with our Fleet Management program come connected as standard. This means you’ll be informed of any potential issues with batteries immediately. You’ll also be able to locate tools quickly or identify tools that are sitting idle so you can get them out to your teams. You can also use the data that is securely collected by the Nuron platform to identify and analyse usage trends. Use this information to help build a tool park that really works for your business.

No. The Nuron platform has been designed for easy use without interrupting your workflows. Our dedicated customer support team is there to answer any questions you may have.

No. The data generated by the Nuron platform is not linked to individual users. It is only machine information - such as details about when and how tools are being used, error codes, charging location or battery status. If you want to link tool data and user information you can do this voluntarily using relevant functions of the ON!Track digital equipment management solution.

We highly recommend an upgrade to Nuron because the platform delivers higher performance and greater connectivity benefits at a similar price.

The Nuron platform is similarly priced to our other cordless platforms. For more details on specific tools, visit the product pages on our website, contact our customer support team or speak to your account manager.

The current 22V and 36V platforms will continue to be supported for as long as necessary and possible. 

Yes. You can continue using Hilti 12V battery power tools for ligher-duty applications in hard-to-reach corners.

You can use an adapter to run almost all of your existing 22V tools with Nuron batteries. Check the product pages on our website, contact customer support or your account manager for details on whether the adapter can be used with specific tools. There is no adapter for 36V tools.

For longer battery life, higher productivity and increased protection for your teams, we recommend the following:

• Storage temperature of between –20°C and +40°C 
• Do not store batteries on the charger. Always remove the battery from the charger when charging is completed. 
• Never store batteries where they are exposed to direct sunlight, on heat sources or behind glass. 
• Ambient operating temperature of between -17°C and +60°C. 
• Regularly inspect battery packs and avoid charging or discharging if damage is visible. 
• Keep batteries clean – remove dust and debris with a dry soft brush or a dry rag. 
• Do not use batteries for other purposes (e.g. as hammers).

Battery state of health refers to the remaining life of lithium-ion battery packs. All lithium-ion batteries lose capacity and performance as they age – whether its tool batteries or laptop and cell phone batteries. With the Nuron platform, the state of health function gives you guidance on when a battery pack should be replaced. This helps you make sure you are always working with the most productive tools possible.

The ambient operating temperature should be between -17°C and +60°C while the optimal range is from 10°C to 30°C. Batteries cannot be charged below 0°C.

No, you do not need to fully discharge a lithium-ion battery before charging. Li-ion batteries are very versatile and there are no specific concerns about battery life being shortened because of "memory effects" from partial charging and discharging.

Nuron batteries contain high-quality lithium-ion cells that are designed to deliver high performance and long life. Individual battery life depends on a number of factors such as what sort of tool is being used, user force, frequency of use, and ambient temperature, among others.

We take responsibility for our products throughout their lifetime and at their end of life so that they don’t end up in landfill sites. You can dispose of your Hilti batteries at our Tool Service Repair Center or consult with your local governmental garbage disposal or public health and safety resources for disposal instructions. Before disposing of your batteries, please cover the contacts with non-conductive material (for example, electrical tape). Do not dispose of batteries as household waste.

Our tools have high proportions of steel, copper and aluminum and over 70% of the tool’s mass can be recycled for a variety of purposes. We are also continually working to raise this percentage.

At Hilti, we look at the entire lifecycle of our products. For example, we currently use 23% recycled material on average in our products (against a global average of 8%) while 100% of our production runs on renewable energy. We also focus on tool repairs rather than replacement and when a tool reaches end of life, we collect it for free with our global collection partners. Anything that cannot be reused is recycled with our audited 3rd party logistics partners. This ensures that we can assess tools for reuse, either as full tools for donations or as components for our spare parts reuse program. Since our tools are over 70% metal, most of the tool's weight can reenter international commodity markets. For more information, visit the sustainability section of our website.

Batteries collected by our global network of reverse logistics are recycled by 3rd party partners who specialize in the field of battery recycling. They extract specific materials including cobalt, nickel and lithium. These materials are then reused in future manufacturing processes. We are working with recycling partners to improve the recycling process to ensure that as much of these more valuable materials are extracted as possible.