Self Collect Instructions

Kindly refer to the instructions below for all self collect orders

  • From 4 May 2022, kindly note that ART test is a mandatory requirement for all visitors to the DHL warehouse. The ART test has to be taken within 7 days prior the visit. Kindly provide proof of testing by showing picture of the negative test result upon the visit.
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  • Collect at DHL Supply Chain Singapore Pte Ltd, Tampines LogisPark, 1 Greenwich Drive, ARC Warehouse Block, Level 3 Security, Singapore 533865
  • Goods will only be available for collection 2 hours after order is placed. Cut off time 1530, Mon-Fri
  • Collection hours are 0900-1700 Mon-Fri (closed for lunch from 1130-1230), 0900-1200 Sat, Sun & PH closed
  • Please be informed that safety shoes and vest has to be worn during collection
  • Providing DN Number is mandatory for self collection
  • Contact 6777 7887 and provide relevant Sales Order Number to obtain DN Number if required

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  • Cash payment : For your safety, it is highly encourage to make your payment via these alternative methods prior to self-collection 

         -     PayNow

         -     Bank transfer

         -     Credit card

  • Once payment has been made, kindly provide your payment screenshot to our Customer Service team at sg-customerservice@hilti.com so they can assist you with the DN number. 

 

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