HOL Self Collection Guide

IMPORTANT NOTE: YOUR ORDER WILL ONLY BE READY FOR COLLECTION 2 HRS AFTER SHIPMENT NO. ISSUANCE.

  • Where is the collection location and what are the collection hours?

Self-Collect Location

Collection Hours

DHL Supply Chain
DSC Advanced Regional Centre
Warehouse Block Level 3
1 Greenwich Drive
Singapore 533865              

Monday to Friday, 9am to 5pm (closed for lunch from 11.30am to 12.30pm)
Saturday 9.00am to 11.30am
Closed on Sunday & PH

 

IMPORTANT NOTE: SAFETY SHOES AND VEST MUST BE WORN BEFORE ENTERING DHL PREMISES.

 

  • When is my order ready for collection?
Goods will only be available for collection 2 hours after Shipment No. is obtained. Order cut off time is at 3.30pm, Mon-Fri, for same day collection.  
 
 
  • How do I obtain my Shipment No.?

Please click here to obtain Shipment No. in Hilti Online. Click on the relevant Sales Order, click on Track Shipment tab and check your Shipment No.

Alternatively, please contact Hilti Customer Service at 6777 7887 and provide relevant Sales Order No. to obtain your Shipment No.

 

  • How do I collect my order?

Please click here for information on how to collect your order

1)    Please wear your safety shoes and vest before entering.

2)    Register and exchange DHL pass at Level 3 security front desk.

3)    After registration, Drive to Bay 22 at Level 3, a DHL staff will be there to assist upon Security notification

       Ø  Shutter door will be open upon notification

4)    Only applicable for Cash Payment: Retrieve receipt from warehouse and make payment (exact amount) at Level 3M.

5)    Customer/AMs to show the exchange DHL pass and provide Shipment No. for collection

       Ø  Kindly wait at the ramp for DHL personnel to bring out your collection

PAYMENT MODES

Advance Payment

IMPORTANT NOTE: IT IS HIGHLY ENCOURAGED TO MAKE PAYMENT VIA THESE ALTERNATIVE METHODS PRIOR TO YOUR ARRIVAL TO SHORTEN WAITING TIME:

         -     PayNow         

         -     Bank transfer

         -     Credit card

  • Once payment has been made, kindly provide your payment screenshot to our Customer Service Team at sg-customerservice@hilti.com so they can assist you with the Shipment No. issuance. 

Payment at Warehouse

  • After registration, kindly proceed to Bay 22 at Level 3 to obtain a receipt from the warehouse.
  • Once a receipt is obtained, please proceed to Level 3M for payment (kindly provide exact amount). 
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