Self Collect Instructions

Kindly refer to the instructions below for all self collect orders

  • From 4 May 2022, kindly note that ART test is a mandatory requirement for all visitors to the DHL warehouse. The ART test has to be taken within 7 days prior the visit. Kindly provide proof of testing by showing picture of the negative test result upon the visit.
  • Collect at DHL Supply Chain Singapore Pte Ltd, Tampines LogisPark, 1 Greenwich Drive, ARC Warehouse Block, Level 3 Security, Singapore 533865
  • Goods will only be available for collection 2 hours after order is placed. Cut off time 1530, Mon-Fri
  • Collection hours are 0900-1700 Mon-Fri (closed for lunch from 1130-1230), 0900-1200 Sat, Sun & PH closed
  • Please be informed that safety shoes and vest has to be worn during collection
  • Providing DN Number is mandatory for self collection
  • Contact 6777 7887 and provide relevant Sales Order Number to obtain DN Number if required


  • Cash payment : For your safety, it is highly encourage to make your payment via these alternative methods prior to self-collection 

         -     PayNow

         -     Bank transfer

         -     Credit card

  • Once payment has been made, kindly provide your payment screenshot to our Customer Service team at so they can assist you with the DN number. 


Please enter alternative text here (optional)

Contact our Customer Service