COVID-19 Update

1st june 2020

A phased approach to resuming activities safely

The Multi-Ministry Taskforce announced on 19 May 2020 that Singapore will exit the Circuit Breaker when it ends on 1 June and embark on a three-phased approach to resume activities safely.

Here is our Phase One safe re-opening approach following the guidelines set by the Government, starting June 3.

Customer Facing Teams
Our Account Managers and Engineers will be back in the field following a strict safety guideline.

Health screening & declaration: All team members are required to declare their temperature twice daily via a self-reporting tool. Team members who have a temperature record of >37.5 and feeling unwell are required to seek immediate medical attention.
Reduce physical interaction: Team members are advised to utilize phone or online meetings to conduct all discussions with customers whenever possible. In the event that physical meetings are necessary, number of participants should be kept to a minimum and the meeting must be hosted in a venue where all the participants are able to keep at least 1m social distancing. No more than 2 Hilti employees will be present at the same meeting venue at once and meeting duration will be kept at minimum required.
Personal hygiene and protection: All team members will be required to wear masks at all times and observe good personal hygiene by washing or disinfecting hands regularly. All demo tools will be cleaned regularly before use and immediately after a customer visit.

Operational Services
Our Hilti Store and Tool Service Centers will continue normal operations as essential services.
Health and safety of our customers, employees, suppliers, vendors and other stakeholders is our top priority. Our customer-facing employees have been provided with surgical face masks and hand sanitizers and briefed on social distancing and hygiene protocols. We have introduced health declaration and temperature screening for all visitors at our Hilti Store to reduce the risk of transmission.
Please note that our Tool Drop-off Point has closed till further notice, but you can still request for a tool repair pick-up and collection via our Customer Service team and Hilti Online.

Digital Service
You can continue to enjoy our differentiated digital service, Hilti Online, which is available 24/7 at your convenience. Our website allows you to
• View product information, including your prices
• Check stock availability
• Place orders (with your choice of delivery date)
• Arrange for the repair of your tools
• Find invoices and much more

Customer Service
Our Customer Service team is working remotely from home to ensure our services remain uninterrupted.

Availability of Products
Our plants located in Europe and Asia are currently operational and we have put in place contingency measures to ensure minimal disruption to the supply of our products.

Hilti is fully committed to ensuring the health, safety and well-being of our employees. We will closely monitor the policies and ensure our employees strictly follow safety instructions. This is our top priority to maintain the business continuity needed to provide the support and service to you.
If you have any further questions about Hilti’s response to COVID-19, please contact your Hilti Representative or email us at customercare.sg@hilti.com.
 

 

11th May 2020

We continue as an essential service to you

Considering the tighter measures announced by the Multi-Ministry Taskforce on 3 April 2020, we would like to update you on our activities during “Circuit Breaker”.
Hilti has been permitted to continue our essential service while work suspension is in place.

Customer Facing Teams
We might not be able to visit you, however, our Account Managers and Engineers are a phone call away. You can also reach them with other digital means should you need any help.
Our Engineering services continue as normal. You can call us for pull out test services or engineering consultation.

Operational Services
Our Hilti Store and Tool Service Centres will remain open during “Circuit Breaker” to support you with your needs.
Health and safety of our customers, employees, suppliers, vendors and other stakeholders is our top priority. Our customer-facing employees have been provided with surgical face masks and hand sanitizers and briefed on social distancing and hygiene protocols. We have introduced health declaration and temperature screening for all visitors at our Hilti Store and Tool Service Centre to reduce the risk of transmission.
Please note we continue to provide standard pick up and collection service for repairs to our customers via email and/or call to Customer Service.

Digital Service
You can continue to enjoy our differentiated digital service, Hilti Online, which is available 24/7 at your convenience. Our website allows you to
• View product information, including your prices
• Check stock availability
• Place orders (with your choice of delivery date)
• Arrange for the repair of your tools
• Find invoices and much more

Customer Service
Our Customer Service team is working remotely from home to ensure our services remain uninterrupted.

Availability Of Products
Our plants located in Europe and Asia are currently operational and we have put in place contingency measures to ensure minimal disruption to the supply of our products.

Hilti is fully committed to ensuring the health, safety and well-being of our employees. This is our top priority to maintain the business continuity needed to provide the support and service to you. If you have any further questions about Hilti’s response to COVID-19, please contact your Hilti Representative or email us at customercare.sg@hilti.com.

 

27th march 2020

Update on our office based team members

In line with stronger directives (since 24th March 2020 ) from MOH and MOM to work from home wherever possible, we have decided that ALL employees working from our office will work from home until further notice. This is effective from 26th March 2020 . Given we have already started moving in this direction, the company feels it is important to be proactive, placing the safety and wellbeing of our employees in the highest priority. 

All our services remain fully operational during this time, including Sales, Engineering Services, Customer Service, Hilti Store and Tool Service Centre. Our Customer Service team is working remotely from home to ensure our services remain uninterrupted.

 

20th March 2020

We are here to support you and your business

Transparency is important to us in how we communicate with both our customers and partners. Following the worldwide spread of the coronavirus, we would like to inform you as to how we are handling the current situation. We at Hilti are concerned about the safety and well-being of our families, colleagues, customers, partners and the community.

In today’s challenging environment, we want to provide you more information as to how we are securing our business, and, in turn, yours. We have developed Business Continuity Plans to respond to COVID-19 while safeguarding the health of our employees and minimizing the impact on the delivery of services to you. Our teams have put in place the following measures:

Business As Usual

All our services remain fully operational during this time, including Sales, Engineering Services, Customer Service, Hilti Store and Tool Service Centre. Our customer-facing employees have been provided with surgical face masks and hand sanitizers and briefed on social distancing and hygiene protocols when meeting with customers. They are also equipped to handle meetings remotely via phone or Skype if customers prefer.

Our Customer Service

Our Customer Service team is working in split teams with alternate remote working arrangement to ensure our services are uninterrupted. We have introduced health declaration and temperature screening for all visitors at our Hilti Store and Tool Service Centre to reduce the risk of transmission.

Note: Our Drop-Off point at Tool Service Centre will have reduced hours from 8am to 2pm starting Wednesday, 25 March 2020.

Our Digital Service

Customers can continue to enjoy the convenience of our differentiated digital service, Hilti Online, which is available 24/7. If you have not registered for the service, you may refer to the instructions here.

Availability Of Products

Our plants located in Europe and Asia are currently operational and we have put in place contingency measures to ensure minimal disruption to the supply of our products. Currently, no significant supply disruption has been identified.

Hilti is fully committed to ensuring the health, safety and well-being of our employees. This is our top priority in order to maintain the business continuity needed to provide the support and service to our valued customers.

We will continue to monitor the situation closely and implement additional measures as the situation evolves. In the meantime, if you have any further questions about Hilti’s response to COVID-19, please contact your Hilti Representative or email us at customercare.sg@hilti.com.
 

 

What can you do to ensure the highest possible level of service?

  • Order whenever possible through our Website; you will enjoy free delivery charge for orders above $300 for any item ordered via our website. Click for instructions to register at our website or watch the video.
  • Our Hilti Store remains open for business, and any Click & Collect orders is free for pick-up from our convenient location.
  • Our Sales & Engineering teams are also equipped to handle meetings remotely via phone, Skype and manage queries through our digital platform AskHilti to suit your preference. There are also webinars conducted to digitally support your queries.

We will keep you informed about the status of our supply chain as needed and communicate any critical supply issues as soon as they are identified.

You may also call 6777 7887 if you have any concerns or questions regarding our operations and supply.