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COVID-19 Update

27th march 2020

Update on our office based team members

In line with stronger directives (since 24th March 2020 ) from MOH and MOM to work from home wherever possible, we have decided that ALL employees working from our office will work from home until further notice. This is effective from 26th March 2020 . Given we have already started moving in this direction, the company feels it is important to be proactive, placing the safety and wellbeing of our employees in the highest priority. 

All our services remain fully operational during this time, including Sales, Engineering Services, Customer Service, Hilti Store and Tool Service Centre. Our Customer Service team is working remotely from home to ensure our services remain uninterrupted.


20th March 2020

We are here to support you and your business

Transparency is important to us in how we communicate with both our customers and partners. Following the worldwide spread of the coronavirus, we would like to inform you as to how we are handling the current situation. We at Hilti are concerned about the safety and well-being of our families, colleagues, customers, partners and the community.

In today’s challenging environment, we want to provide you more information as to how we are securing our business, and, in turn, yours. We have developed Business Continuity Plans to respond to COVID-19 while safeguarding the health of our employees and minimizing the impact on the delivery of services to you. Our teams have put in place the following measures:

Business As Usual

All our services remain fully operational during this time, including Sales, Engineering Services, Customer Service, Hilti Store and Tool Service Centre. Our customer-facing employees have been provided with surgical face masks and hand sanitizers and briefed on social distancing and hygiene protocols when meeting with customers. They are also equipped to handle meetings remotely via phone or Skype if customers prefer.

Our Customer Service

Our Customer Service team is working in split teams with alternate remote working arrangement to ensure our services are uninterrupted. We have introduced health declaration and temperature screening for all visitors at our Hilti Store and Tool Service Centre to reduce the risk of transmission.

Note: Our Drop-Off point at Tool Service Centre will have reduced hours from 8am to 2pm starting Wednesday, 25 March 2020.

Our Digital Service

Customers can continue to enjoy the convenience of our differentiated digital service, Hilti Online, which is available 24/7. If you have not registered for the service, you may refer to the instructions here.

Availability Of Products

Our plants located in Europe and Asia are currently operational and we have put in place contingency measures to ensure minimal disruption to the supply of our products. Currently, no significant supply disruption has been identified.

Hilti is fully committed to ensuring the health, safety and well-being of our employees. This is our top priority in order to maintain the business continuity needed to provide the support and service to our valued customers.

We will continue to monitor the situation closely and implement additional measures as the situation evolves. In the meantime, if you have any further questions about Hilti’s response to COVID-19, please contact your Hilti Representative or email us at


What can you do to ensure the highest possible level of service?

  • Order whenever possible through our Website; you will enjoy free delivery charge for orders above $300 for any item ordered via our website. Click for instructions to register at our website or watch the video.
  • Our Hilti Store remains open for business, and any Click & Collect orders is free for pick-up from our convenient location.
  • Our Sales & Engineering teams are also equipped to handle meetings remotely via phone, Skype and manage queries through our digital platform AskHilti to suit your preference. There are also webinars conducted to digitally support your queries.

We will keep you informed about the status of our supply chain as needed and communicate any critical supply issues as soon as they are identified.

You may also call 6777 7887 if you have any concerns or questions regarding our operations and supply.